You are able to return unused product for a credit to purchase a replacement product or refund.
To process your return you will need to provide:
- Your Order number from your packing slip
- Item number for the item you would like to return
- Reason for return
To start the return process please contact Troy Lee Designs Canada Customer service by e-mail at email@example.com or call 844-824-8774.
You will receive a confirmation e-mail.
Once your return request has been received the TLD Team will provide you with your Return Authorization Number (RA#) that will need to written on the outside of the box with the product you are returning.
Please note: RA#’s are valid for 30 days and will not be accepted if received after 30 days.
After the product is received (7-10 business days), a credit memo will be emailed as proof of receipt and refund.
- Items returned that are not in 100% resalable condition will be subject to a restocking fee of 5-15%.
- Sale items are eligible for exchanges of similar items.
- Exchanges will be processed as a refund and a replacement order will need to be placed separately
At Troy Lee Designs we take great pride in the quality and fit of each of our products for 1 year after purchase. We will stand behind them 100%. If for any reason, you have not been completely satisfied, TLD will provide the following warranty policy.
We offer virtual warranty inspection on all our products by sending an email with photos to firstname.lastname@example.org. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to crashes, normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.
TLD may request the defective product for further inspection. If so, a prepaid return label will be emailed. Once received and inspected, a replacement of the same or "like" item will be shipped.
You will be contacted once the inspection is completed and informed on what action will be taken.
All returns and warranty product must be sent to:
Troy Lee Designs Canada/NRI Distribution
8205 Dallas Dr.
Kamloops, BC V2C 6X2