Phone orders may be placed at (844) 824-8774 (M-F, 7-4pm PST).
When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.
Phone and Internet orders placed by 12:00pm PST are guaranteed to ship the same business day pending credit card verification/approval and stock availability.
Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.
Internet Orders are accepted 24 hours a day.
Internet Orders are processed during normal business hours (M-F, 8-5pm PST).
Internet Orders do not guarantee item(s) are in stock.
Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.
Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.
We cannot make changes to orders after they have been placed.
If you have any problems processing your internet order you can call us at (800) 239-6566 to place your order by phone.
If you are not 100% satisfied with your purchase, you can return your item(s) from Troy Lee Designs for a refund (shipping fees NOT included) within thirty (30) days from the date of purchase.
All returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on mountain bike shorts and/or motocross pants.
Sale items are not eligible for returns or refunds.
For more info on returns, click here.
$9.99 flat rate for ground shipping on orders in Canada for orders under $49. Ground Shipping takes 1-6 business days on average.
Oversized items are excluded from any Free Shipping promos. This includes luggage and Alpinestars boots.
Orders placed by 12:00pm Pacific Standard Time are guaranteed to ship the same business day pending credit card verification/approval and stock availability.
Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST. Next Day shipping will arrive by end of day the next business day. Saturdays and Sundays excluded.
Orders placed on weekends and holidays will be processed on the following business day.
TLD offers shipping to P.O. Boxes via SmartPost.
Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.
TLD is not responsible for carrier delays caused by weather, natural disasters or due to high volume shipping. Shipping charges cannot be refunded due to these carrier delays.
Troy Lee Designs does not currently ship to addresses outside the U.S. and Canada.
For International Orders, please look HERE for a distributor in your country.
All orders processed through your local distributor will be billed at local currency rates at the current suggested retail prices applicable in your country.
International Contact Information; firstname.lastname@example.org Or call +1(844) 824-8774.
Coupons and Promotions
Customers can only apply one promo offer per purchase. Discount codes are one-time use only and cannot be reused under any circumstances. Discount codes are not eligible to be used with gift-with-purchase promotions.Any codes not applied at checkout will not be able to be adjusted or applied after the order is submitted for purchase. No refunds are applicable. To apply store credit on a new TLD order, copy & paste the code into the gift card field at checkout. Please contact Customer Service at email@example.com if you have any further questions.
Order With Confidence: If within 7 days, TLD releases a coupon or promotion that applies to your order, we can offer store credit for the difference. Items featured in our "Deal of the Week" are not applicable for store credit. Contact Customer Service at firstname.lastname@example.org.
Free Ground Shipping on orders $49+: Oversized items are excluded - like luggage and Alpinestars boots. $9.99 flat rate for ground shipping on orders in Canada for orders under $49. Ground Shipping takes 1-6 business days on average.
Free Ground Shipping for new subscribers from popup: Oversized items are excluded - like luggage and Alpinestars boots. One use per customer only. TLD is not responsible for delays with shipper.
Deal of the Week: Use code TLDVIPDOW when shopping "Deal of the Week" collection. Promo codes are not applicable on Deal of the Week items. We do not offer store credit or refunds on past orders featuring Deal of the Week items. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time.
Subscribers only & 90 days after purchasing - Clothing offer: Use unique code. Code is valid only for a one-time use. Offer not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Offer is valid only on clothing: Tees, Tanks, Fleece, Hats, Beanies. Offer not valid on tech gear: Mischief, Luxe, Lilium, Drift, Flowline, Ruckus, Sprint, Sprint Ultra, Skyline, Skyline Air, Resist, Moto Short, Skyline Chill, SE Pro, SE Ultra, SE Pro Air, GP, GP Air, Radius. Offer is not transferable. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time. Missed coupons at checkout will only be reimbursed in store-credit, no refunds.
Warehouse Sale - Up to 70% off: Sale prices are live. Licensed and OEM items excluded. Halo Products excluded: SE5, A3, Flowline SE. No code necessary. Sales are final. NO RETURNS. Offer not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Offer is not transferable. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time. Missed coupons at checkout will only be reimbursed in store-credit, no refunds. Offer live 09/21/23 12am PT and ends 09/30/23 11:59pm PT.
Gift Certificate Support
Please note: TLD E-Gift Certificates are only for use at www.troyleedesigns.ca
Please note: In our attempts to combat online fraud, there will be a 24-hour waiting period from the time of purchase until the E-Gift Certificate code is emailed to the recipient while we verify the credit card information of the purchaser. The billing address must match the card information on file with the issuing bank. Purchases made over weekends will be confirmed the following Monday. Purchases made during holiday business closures will be confirmed the next open business day.
Redeeming an E-Gift Certificate online
Shop online at www.troyleedesigns.ca and select items you wish to purchase. When you’re ready to checkout, click “Proceed to Checkout” and proceed through our Secure Checkout. You may enter your E-Gift Certificate number on the Payment page in the “Apply a Gift Certificate” field and click “Apply.”
Redeeming an E-Gift Certificate at TLD retail store location
Currently, our E-Gift Certificates are only redeemable on the troyleedesigns.com site.
Rules and Regulations for E-Gift Certificates
TLD E-Gift Certificates are only redeemable at www.troyleedesigns.ca. For online purchases the E-Gift Certificate recipient must have a valid shipping address in the Canada. E-Gift Certificates are not redeemable on other retail websites or authorized TLD dealers. You cannot purchase an Online Gift Certificate or E-Gift Certificate with another Online Gift Certificate or E-Gift Certificate.If the amount of your E-Gift Certificate does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment. If the amount of your E-Gift Certificate is for MORE than the total order amount, the balance will be stored on your E-Gift Certificate for future use. E-Gift Certificates are non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Certificates. No sales tax is charged when buying E-Gift Certificates.
Checking your Balance
To check the balance remaining on your gift certificate, call our customer service center at (844) 824-8774 Monday through Friday 7AM-4PM PST