Orders and Shipping

Orders and Shipping

Canada Orders


Phone orders may be placed at (844) 824-8774 (M-F, 7-4pm PST).

When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.

Phone and Internet orders placed by 12:00pm PST are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.

Internet Orders are accepted 24 hours a day.

Internet Orders are processed during normal business hours (M-F, 8-5pm PST).

Internet Orders do not guarantee item(s) are in stock.

Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.

Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.

We cannot make changes to orders after they have been placed.

If you have any problems processing your internet order you can call us at (800) 239-6566 to place your order by phone.

Customer Returns

If you are not 100% satisfied with your purchase, you can return your item(s) from Troy Lee Designs for a refund (shipping fees NOT included) within thirty (30) days from the date of purchase.

All returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on mountain bike shorts and/or motocross pants.

Sale items are not eligible for returns or refunds.

For more info on returns, click here.


$9.99 flat rate for ground shipping on orders in Canada for orders under $49. Ground Shipping takes 1-6 business days on average.

Orders placed by 12:00pm Pacific Standard Time are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST. Next Day shipping will arrive by end of day the next business day. Saturdays and Sundays excluded.

Orders placed on weekends and holidays will be processed on the following business day.

TLD offers shipping to P.O. Boxes via SmartPost.

Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.

TLD is not responsible for carrier delays caused by weather, natural disasters or due to high volume shipping.  Shipping charges cannot be refunded due to these carrier delays. 

International Shipping

Troy Lee Designs does not currently ship to addresses outside the U.S. and Canada.

For International Orders, please look HERE for a distributor in your country.

All orders processed through your local distributor will be billed at local currency rates at the current suggested retail prices applicable in your country.

International Contact Information; abookwalter@troyleedesigns.com Or call +1(844) 824-8774.

Coupons and Promotions

Any missed codes at checkout will result in store credits only. No refunds. Please contact Customer Service at customerservice@troyleedesigns.com. To apply store credit on a new TLD order, copy & paste the code into the gift card field at checkout.

Order With Confidence: If within 7 days, TLD releases a coupon or promotion that applies to your order, we can offer store credit for the difference. Contact Customer Service at customerservice@troyleedesigns.com.

Free Ground Shipping on orders $49+: exclusions may apply. $9.99 flat rate for ground shipping on orders in Canada for orders under $49. Ground Shipping takes 1-6 business days on average. 

Free Ground Shipping for new subscribers from popup: Exclusions may apply. One use per customer only. TLD is not responsible for delays with shipper. 

Loyalty Sale 25% off: Code sent to Gold and Platinum members only. To learn more about our Loyalty program, visit: https://troyleedesigns.ca/pages/rewards. Offer not valid on sale items. Offer not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Offer is not transferable. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time. Offer begins 03/15/23 12:00am PT and expires 03/19/23 11:59pm PT.  

Gift Certificate Support

Please note: TLD E-Gift Certificates are only for use at www.troyleedesigns.ca

Please note: In our attempts to combat online fraud, there will be a 24-hour waiting period from the time of purchase until the E-Gift Certificate code is emailed to the recipient while we verify the credit card information of the purchaser. The billing address must match the card information on file with the issuing bank. Purchases made over weekends will be confirmed the following Monday. Purchases made during holiday business closures will be confirmed the next open business day. 

Redeeming an E-Gift Certificate online

Shop online at www.troyleedesigns.ca and select items you wish to purchase. When you’re ready to checkout, click “Proceed to Checkout” and proceed through our Secure Checkout. You may enter your E-Gift Certificate number on the Payment page in the “Apply a Gift Certificate” field and click “Apply.”

Redeeming an E-Gift Certificate at TLD retail store location

Currently, our E-Gift Certificates are only redeemable on the troyleedesigns.com site. 

Rules and Regulations for E-Gift Certificates

TLD E-Gift Certificates are only redeemable at www.troyleedesigns.ca. For online purchases the E-Gift Certificate recipient must have a valid shipping address in the Canada. E-Gift Certificates are not redeemable on other retail websites or authorized TLD dealers. You cannot purchase an Online Gift Certificate or E-Gift Certificate with another Online Gift Certificate or E-Gift Certificate.If the amount of your E-Gift Certificate does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment. If the amount of your E-Gift Certificate is for MORE than the total order amount, the balance will be stored on your E-Gift Certificate for future use. E-Gift Certificates are non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Certificates. No sales tax is charged when buying E-Gift Certificates.

Checking your Balance

To check the balance remaining on your gift certificate, call our customer service center at (844) 824-8774 Monday through Friday 7AM-4PM PST