Last Update: August 13, 2021
Information Troy Lee Collects
We do not collect any personal information unless you have provided it to us voluntarily. We collect the following information for you when you place an order with us:
- Full Name
- Address (billing & shipping)
- Payment information
- E-mail Address
- Phone Number
We do NOT retain your payment information after your transaction is completed. It is used to process your transaction through our payment gateway, and is immediately destroyed for your security. You will need to enter your payment information on each order placed through our website.
Our site registration requires this information if you wish to sign up as an account with us and when placing an order. If you wish not to give us any personal information, do not register online or place an order online.
We collect some information which is not attributable to an identifiable individual. For example, when you visit the website our web server automatically recognizes only your computer's domain name, but not your e-mail address or any other information that identifies you personally. This renders your visit virtually anonymous, unless you volunteer your personal information in connection with your visit.
We may also collect anonymous aggregate information on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of the website, to provide services such as technical support, and to customize the content and/or layout of the website for each individual visitor.
How Troy Lee Designs Uses Your Information
We use your information to process your online order, send e-mail confirming your order, and send an additional e-mail that your order has been shipped. In some cases, we may need to contact you by phone regarding questions with your order. Your information is automatically saved with us and you have the option to sign up to receive e-mail newsletters from us regarding our products, upcoming events, and sales. We will keep a record of your purchases online and product interest to make your online shopping convenient and improve our products and our website.
We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages such as email and text messages. This consent is sought by Troy Lee Designs and you can contact us at +1 (844) 824-8774 or 155 E. Rincon Street Corona, CA 92879 USA.
You can unsubscribe at any time from receiving email commercial electronic messages by following the instructions in the email. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
Transfers and disclosures of personal information
We will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of a corporate amalgamation, reorganization, change of control or sale.
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, that country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.
Security and retention
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.
We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.
Troy Lee Designs Protects Children's Privacy
Troy Lee Designs is concerned about children’s safety online. We have no intention of collecting personal information from customers under the age of thirteen. In any case, if information is collected from a customer known to be under the age of thirteen, it will be deleted from our system. If a customer under 13 would like to place an order and/or receive a newsletter, we ask that the parent or legal guardian submit their own personal information instead.
Troy Lee Designs Customers Have Choices
We always give you the option to remove your information from our records. If you choose to do this, your account will be removed from our website so you cannot sign in as a returning customer or receive newsletters. If you would like to update or change the information you have on file, or have your information removed from our website, please contact us. Include your name, email address, and phone number.
We may use "cookie" technology to obtain non-personal information from visitors to the website. Cookies are pieces of information stored on a user's computer by a website so preferences are remembered on future requests. Pixel tags (also known as web bugs, web beacons, clear/invisible/tracker GIFs) are signals sent from certain websites or e-mails used to pass certain information to our servers to personalize the Website and to track your usage. We do not save personal information on cookies or through use of pixel tags without your permission. Rather, cookies and pixel tags are used to optimize the performance and functionality of the website, and to personalize the website for you and present you with content and offers specific to your interests.
Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make the Website experience more efficient. If your browser is configured to reject cookies, you will not be able to use the features of the website. When you log in, a cookie can tell us whether you've visited us before or are a new visitor. We do use the cookie to help us identify website features in which you have the greatest interest, so that we can provide you with more of what you want.
Access, correction and accountability
We will strive to keep all personal information in our files complete, up-to-date and accurate.
You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information.
If you have any questions or concerns with respect to your personal information or our information practices, you may contact our Privacy Officer at:
Troy Lee Designs Inc.
155 E. Rincon Street Corona, CA 92879 USA